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SamZee Refund and Compensation Policy

SamZee Refund Policy for New VPS

SamZee offers a 7-day money-back guarantee starting from the date you make your first payment. If you cancel within the first 7 days, you’ll receive a full refund of your payment. Cancellations made between day 8 and day 14 are eligible for a refund based on any unused credit remaining in your account. No refunds or credits will be issued after 14 days.

SamZee VPS Billing Cycle

SamZee offers a range of flexible billing cycles designed to meet the needs of all types of users. Here’s how our refund policy applies to each billing cycle:

  • Hourly: This works like a pay-as-you-go (PAYG) model. You can cancel your service at any time. You’ll only be charged for the hours you’ve used. There is a full refund within the first 7 days under our 7-day money-back guarantee. If you cancel between day 8 and day 14, we’ll deduct the cost of used hours and credit the remaining balance to your Client Account Wallet.

  • Monthly: You’re eligible for a full refund if you cancel within the first 7 days under our 7-day money-back guarantee. If you cancel between days 8 and 14, we’ll calculate the used hours, deduct that amount, and credit the remaining balance to your Client Account Wallet.

  • Quarterly: Same as the monthly plan—full refund within 7 days. From day 8 to 14, we deduct the cost of used hours and credit the rest to your Client Account Wallet.

  • Semi-Annually: You can receive a full refund within the first 7 days. After that, up to day 14, a partial refund will be issued based on the hours used, with the remaining balance added to your Client Account Wallet.

  • Annually: The annual plan also includes a 7-day money-back guarantee. If you cancel between day 8 and day 14, we’ll refund the unused portion by deducting the cost of used hours and crediting the rest to your Client Account Wallet.

Cryptocurrency Refunds

Please note that all cryptocurrency refunds are processed exclusively via USDT (Tether) on the TRC20 network.
Any conversion or network change fees are the responsibility of the customer.

SamZee VPS Refund Request Process

To place your vps refund requests, follow these steps:

  • 1.  Open your email inbox.

  • 2.  Compose a message including your transaction ID and the reason for your refund request.

  • 3.  Ensure the email is sent from your registered email address.

  • 4.  Send your request to: support@SamZeeTech.com

  • 5.  Our team will review your request and process the refund within 2 working days.

SamTech VPS Service Cancellation

If you were in contact with the customer support team and they agreed to your refund request, to cancel your service, follow the steps to delete cloud vps of your choice.

Please be aware that refund requests for cancellations will be subject to the applicable money-back guarantee.

Service Downtime Compensation Policy

In the event of service downtime experienced by the customer’s account due to issues within our control, SamZee will compensate the customer by adding twice the credit amount that was deducted by the affected services during the downtime. The compensation will be credited to the customer’s Client Account Wallet balance and can be used towards future purchases and services with SamZee without a time limit.

Policy Update

SamZee reserves the right to modify or update the Refund and Downtime Compensation Policy at any time without prior notice. Any changes will take effect immediately upon being published on our website.

Contact Information

if you have any questions or concerns regarding our refund and downtime compensation policy, please feel free to contact our customer support team at: support@SamZeeTech.com

Dispute Response Procedure

In the rare event of a formal chargeback or dispute:

  • We submit documentation including signed agreements, provisioning logs, client emails, and access

  • confirmations.

  • We respond directly to the payment processor with full evidence within the required timeframe.

  • We also attempt to reach the client for direct resolution, avoiding escalation where possible.

⚠️ Please Pay Attention!

Any illegal use of our services for purposes including, but not limited to, terrorism, child pornography, hacking, phishing, or spamming is strictly prohibited and will be directed to the proper authorities. We reserve the right to immediately terminate our services to accounts deemed in breach of this statement.

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